Welcome to the Padova FAQ page. Here, you'll find answers to some of the most common questions we receive about our products and services. If you don't see the answer you're looking for, please feel free to contact us.
SPC (stone plastic composite) flooring is a type of vinyl flooring that combines limestone and stabilisers to create an extremely durable core. SPC is known for its strength, ease of installation, and water resistance, making it ideal for both residential and commercial use - even in moisture-prone areas like kitchens and bathrooms.
Acoustic wall panels are designed to improve sound quality by absorbing and reducing noise. They are perfect for environments where sound clarity is important, such as offices, recording studios, and home cinemas. Our wood-effect wall panels also add a sleek and stylish design element to any space for a winning combination of fashion and function.
You can place an order through our website by selecting the products you wish to purchase, adding to your basket and then following our easy online checkout process. For assistance, you can also contact our sales team at orders@padovaflooring.co.uk
Typically, your order will arrive within 3-5 business days for any flooring order; most wall panel orders will be delivered within 3 to 5 business days but, on occasion, can take up to 10 working days.
If you opt for express delivery, your order will arrive within 1 to 2 business days - the cut-off for express delivery is 11:30 am. Most wall panel orders will be delivered within 1 to 2 business days but, on occasion, can take up to 7 working days on express shipping.
Free standard delivery: Available on all orders over £599 within mainland UK
Standard delivery: £39.99 for flooring orders under £599, and £49.99 for all acoustic wall panel orders.
Express delivery: £59.99 for SPC flooring and £99.99 for acoustic wall panels
Once your order is dispatched, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
You can order up to 3 samples of our flooring and acoustic wall panel products through our website. Samples are approximately 10cm long by 10cm wide, and are delivered via Evri for £0.99.
You have 30 days from the date of delivery to return your item(s) in their original, unused condition and packaging. A 25% restocking fee will apply for the return of unwanted goods. For more details, please refer to our Returns Policy.
Contact our Customer Service team at orders@padovaflooring.co.uk to initiate the return process. You will receive a Return Authorisation Number (RAN) and instructions on how to send your item(s) back to us.
If you receive a defective or incorrect item, please contact us within 7 days of delivery at orders@padovaflooring.co.uk or call us at 0113 517 8411. We will arrange for a replacement or refund at no additional cost to you.
SPC flooring is designed for easy installation, typically using a click-lock system. Detailed installation instructions are provided with your purchase. If you need further assistance, simply contact our Customer Service team.
SPC flooring is low-maintenance and easy to clean. Simply sweep or hoover regularly to remove dirt and debris, and use a damp mop with a mild cleaner for deeper cleaning. Avoid using harsh chemicals or abrasive tools in order to protect your flooring in the long term.
If you have any other questions or need assistance, please contact us:
Email: orders@padovaflooring.co.uk for order inquiries
Phone: 0113 517 8411
Thank you for choosing Padova. We are here to help and look forward to assisting you with your flooring and wall panel needs.