Privacy Policy

Effective date: 18/10/2024

At Padova, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal information.

Information we collect

We may collect the following types of information:

Personal information:

Name
Email address
Shipping address
Phone number
Payment information (e.g. debit or credit card details)

Non-personal information:

Browser type and version
IP address
Operating system
Referring website
Browsing behaviour on our website

How we use your information

We use your information for the following purposes:

Order processing: To process and fulfil your orders, including sending order confirmations and delivery notifications
Customer service: To respond to your inquiries and provide customer support
Marketing: To send you promotional emails and newsletters, if you have opted in to receive them
Improving our services: To analyse website usage and improve our website, products and services
Security: To protect against fraud and unauthorised transactions

How we protect your information

We take the security of your personal information seriously and implement the following measures to protect it:

Encryption: We use SSL encryption to protect your personal information during transmission
Access controls: Access to your personal information is restricted to authorised personnel only
Data storage: We store your personal information on secure servers

Sharing your information

We do not sell, trade or otherwise transfer your personal information to outside parties, except in the following circumstances:

Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep this information confidential
Legal requirements: We may disclose your information when required by law or to protect our rights, property or safety, or the rights, property or safety of others

Your rights

You have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you
Correction: You have the right to request that we correct any inaccuracies in your personal information
Deletion: You have the right to request that we delete your personal information, subject to certain legal restrictions
Opt-out: You have the right to opt out of receiving marketing communications from us

To exercise any of these rights, please contact us at orders@padovaflooring.co.uk.

Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small files that are stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Changes to our privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.